As threats continue to accelerate and converge, Recorded Future’s real-time threat intelligence has become increasingly vital—not only to its 1,900+ existing customers but also to a growing number of new customers.
This demand led to an increase in volume of RFPs, creating challenges in managing and completing these requests efficiently, as the existing process was time-intensive and manual, impacting the team’s ability to focus on more strategic aspects of their role. They also needed a platform that could work at scale, given the hundreds of GTM team members who would need to use the platform.
To address these challenges, Recorded Future evaluated 3 RFP platforms to identify the best tool for improving efficiency and scaling their operations. The team gave the same data to all 3 platforms and evaluated the AI-written responses and user interface.
"Arphie has finally allowed us an organisation to take answering RFP's into the modern age. Using Arphie’s technologies to answer documents in a reliable and repeatable manner has become a reality, and partnering with the Arphie team on this journey has been an absolute pleasure"
- Nour Fateen, AVP, Sales Engineering
After trialing all 3 platforms, Recorded Future selected Arphie due to its superior AI capabilities, usability, as well as the team’s technical expertise and hands-on collaboration and support.
Since then, Arphie quickly became a crucial tool in the Sales Engineering team’s daily workflow, being used to complete all of its RFPs, RFIs, and security questionnaires from getting an AI auto-generated first draft, to refinements and review, powered by a broad range of source connections. High accuracy and clear transparency are pillars of these AI drafts.
“Switching to Arphie has profoundly transformed our SE team’s operations [...] allowing us to accomplish tasks in just a few hours that previously took days.”
- Julian Kanitz, Team Lead Sales Engineer, Central & Northern Europe
The Arphie team also provided exceptional customer support, with dedicated monthly check-ins, and a real-time Slack channel with Arphie leadership, engineers, and operations for addressing questions and gathering feedback.
This strong collaboration led to rapid advancements in the Arphie platform, as the team’s feedback was rapidly incorporated into feature updates and improvements, including:
“The Arphie team has been awesome to work with, they have been extremely collaborative and always open to feedback. We have been able to be a key part in shaping the functionality of the platform. Now our SEs can knock out a first draft of an RFI or RFP in under five minutes, and we spend our time refining answers instead of starting from scratch.”
- Kelly Ahlers, Senior Principal Sales Engineer
Since implementing Arphie, Recorded Future has achieved significant efficiency gains, with tasks that once took days now being completed in just hours.
This increased efficiency has allowed the Sales Engineering team to handle a higher volume of RFPs and questionnaires than ever before, empowering them to pursue more opportunities and meet growing demand to help organizations defend themselves from threats.
The Arphie and Recorded Future partnership has transformed the way Recorded Future’s sales team operates, enabling them to allocate their time and energy where it matters most. By focusing on high-impact activities, they are better positioned to build deeper customer trust and drive meaningful business growth.
“Overall, our transition to Arphie has not only optimized our workflow but also fostered a productive partnership that promises ongoing improvements in the future. We look forward to leveraging their innovative solutions to further enhance our capabilities.”
- Julian Kanitz, Team Lead Sales Engineer, Central & Northern Europe
Switching to Arphie usually takes less than a week — and your team won't lose any of your hard work from curating and maintaining your content library on your previous platform. The Arphie team will provide white-glove onboarding throughout the process of migration.
Arphie takes security extremely seriously. Arphie is SOC 2 Type 2 compliant, and employs a transparent and robust data protection program. Arphie also conducts third party penetration testing annually, which simulates a real-world cyberattack to ensure our systems and your data remain secure. All data is encrypted in transit and at rest. For enterprise customers, we also support single sign-on (SSO) through SAML 2.0. Within the platform, customers can also define different user roles with different permissions (e.g., read-only, or read-and-write). For more information, visit our Security page.
Customers switching from legacy RFP software typically see speed and workflow improvements of 60% or more, while customers with no prior RFP software typically see improvements of 80% or more.
Arphie enables customers to achieve these efficiency gains by developing patent-pending, advanced AI agents to ensure that answers are as high-quality and transparent as possible. This means that Arphie's customers are getting best-in-class answer quality that can continually learn their preferences and writing style, while only drawing from company-approved information sources. Arphie's AI is also applied to content management streamlining as well, minimizing the time spent on manual Q&A updating and cleaning.
